Custom Channels

Custom Channels lets you define additional payment channels — in-house wallets, vouchers, or third-party integrations — and link each channel to revenue centres with a fee percentage.

Who can use this page?

You need the Manage Channels permission (CAN_MANAGE_CHANNELS).

How to open Custom Channels

1. Log in to FoodEase Office.
2. In the sidebar, expand Channels.
3. Click Custom Channels.


Page overview

| Area | What it does |
|------|----------------|
| Create Custom Channel | Opens the create form |
| Table | Lists existing channels with name, restaurant, description, and actions |

Custom channels table

| Column | Description |
|--------|-------------|
| Name | Channel display name |
| Restaurant | Restaurant the channel belongs to |
| Description | Short description of the channel |
| Actions | Edit — update channel settings |

Create a custom channel

1. Click Create Custom Channel.
2. Complete the form:

| Field | Required | Description |
|-------|----------|-------------|
| Channel Name | Yes | Preferred name for the channel |
| Channel Description | Yes | Short description |
| Revenue centre rows | Yes | One or more rows — pick a Revenue Centre and enter the Percentage fee charged by this channel per order |

3. Use Add to include another revenue centre row, or Add to all revenue centres to populate every centre at once.
4. Submit the form.

On success you return to the Custom Channels list with a confirmation message.

Edit a custom channel

1. Open Actions on the channel row.
2. Click Edit.
3. Update name, description, or revenue centre percentages.
4. Save.

Before you start

Configure Revenue Centres first — each channel row must reference at least one centre.

Related guides

• Orders — look up orders by customer phone
• Custom Channels Report — sales by custom channel